Description
Title: Customer Service Representative
Location: Oklahoma City, Oklahoma (in-office)
Overview: To coordinate and resolve product orders and customer service inquiries between the state and political subdivision customers and Qualified Nonprofit Agencies (QNAs).
Summary Functions: Reports to WorkQuest Oklahoma Executive Director. Responsible for responding to customer inquiries, compiling and maintaining customer service CRM database, and quality reporting on QNAs. This position will utilize multiple software systems to facilitate, process, and track orders and invoices (payable and receivable).
Duties and Responsibilities:
Ensure customer satisfaction and provide professional customer support.
Responding promptly to customer inquiries within two (2) business days with a goal of no more than 24 hours.
Communicating with customers and QNAs through various channels, including phone, email, and web portal.
Acknowledging and resolving customer complaints.
Maintaining detailed knowledge of Program products and customer purchasing requirements.
Entry and processing of orders, forms, applications, and requests in multiple systems.
Keeping records of customer interactions, transactions, comments, and complaints via CRM software.
Communicating and coordinating with colleagues as necessary.
Perform other duties as prescribed by the Executive Director on an as-needed basis.
Requirements
Preferred Experience and Education:
High school diploma or equivalent
Proficiency in working with and managing data across various software applications
Very detail oriented, putting high emphasis on quality and accuracy
Strong listening, communicating, and customer service skills.
Ability to multitask and provide effective solutions in a very fast paced environment.
Works well with others and helps foster a supportive work environment.
Ability to ease conflict and provide the appropriate resolutions.
Completes tasks on time and can prioritize work.
Proficiency with Microsoft Office software, Google applications, and Salesforce.
