Description
Put your skills and talents to good use by helping the Girl Scouts accomplish our mission of building girls of courage, confidence and character who make the world a better place. Girl Scouts of Eastern Oklahoma has a very competitive benefits package including health/dental/vision/life programs, a 403b plan with a company match, a generous Paid Time Off plan plus 15 paid holidays. Hybrid office/remote schedule available. Plus an opportunity to directly reach and develop skills for girls in 30 Eastern Oklahoma counties.
Job Summary
Responsible for developing and executing strategies to attract, retain, and grow Girl Scout membership within a designated geographic area. The MM will ensure a positive experience for all participants through effective outreach, communication, continued support and relationship management. Passion for the Girl Scout mission, positive attitude, strong work ethic, adaptability in changing environments and respect for colleagues, volunteers and other stakeholders. This is a safety sensitive position.
Essential Duties and Responsibilities:
Through analysis of community needs, demographic and membership data, develops and implements a strategic recruitment plan for membership growth in designated geographic areas. May be assigned to increase focus on Hispanic and emerging communities.
Organizes and conducts recruitment events to achieve membership recruitment goals and works with volunteer recruiters to conduct recruitment events in their geographic area.
Identifies and targets potential new Girl Scout members through community outreach, partnerships with schools and organizations, and social media campaigns.
Conducts presentations and workshops to educate families about the Girl Scout program.
Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.
Provides support and guidance to troop leaders to equip them with the necessary skills for leading successful troops, to ensure quality programming and to increase member satisfaction.
Ensures a welcoming and comprehensive onboarding experience, easy access to resources, continual communication and learning opportunities for new troop leaders and volunteers.
Organizes member appreciation activities to foster loyalty and retention.
Provides timely problem solving and conflict resolution support when appropriate.
Establishes the appropriate volunteer administrative support team to accomplish priorities by selecting, appointing, and coaching volunteers.
Works with administrative team to plan recruitment, learning, support and retention efforts.
Attends monthly meetings to provide information, mini-trainings and continued support to administrative team members, troop leaders and support volunteers.
Recruits, onboards and supports adult volunteers to serve as troop leaders, committee members, support staff, volunteer recruiters and various administrative roles.
Monitors membership trends and analyzes data to identify areas for improvement and adjust recruitment strategies accordingly.
Prepares regular reports on membership growth, retention rates, and performance.
Collaborates with local businesses, organizations, religious institutions and community leaders to promote Girl Scouting initiatives and increase visibility.
Participates in community events and festivals to connect with potential members and volunteers.
Provides high quality customer service by optimizing the use of technology, clarifying desired information, researching, locating and delivering findings.
Works with Membership Support Specialist to properly document all pertinent information in Salesforce to support conversion of leads.
Assists with volunteer appreciation activities, retreats, training conferences, and events.
Attends all regular staff meetings, department meetings, team meetings, and additional staff events when requested or assigned.
Promotes good working relationships with staff and volunteers.
Performs other duties as necessary or assigned.
Requirements
Education and Experience:
Bachelor’s degree or equivalent directly related sales and customer care experience.
2+ years of demonstrated experience in membership development/sales, recruitment, and retention strategies.
Bilingual in English/Spanish may be required based on assignment.
Demonstrated organizational and time management skills to manage multiple projects and deadlines.
Ability to work independently and as part of a team to achieve organizational goals.
Minimum Qualifications:
Strong communication and interpersonal skills to effectively build relationships with diverse audiences.
Passion for the Girl Scout mission and commitment to empowering girls.
Ability to model behavior consistent with the Girl Scout Mission, Promise, Law, and values.
Ability to work effectively with people from diverse backgrounds.
Willingness to work in a flexible work environment, including satellite property, offsite from home office, public spaces, or other location as job requires.
Must be able to lift and move equipment weighing approximately 25 pounds.
Knowledge of Girl Scouting a plus.
Valid driver’s license in state of employment.
Physical and Schedule Requirements:
Must be able to lift and carry minimum of 25 pounds
Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk
Willingness to work a flexible schedule, including some evenings and weekends, occasional overnights as necessary and ability to travel as job requires.
